Get started with ThirdSpace Connect

ThirdSpace Connect sends guests the right registration form from your Instagram inbox. Guestlist requests receive a guestlist link; table requests receive a table booking link. Your team reviews and approves requests in ThirdSpace.

Last updated: 25 September 2026

Before you begin

You need access to the Instagram Business account your guests message, and owner or administrator access to the venue in ThirdSpace. Enable guestlists, public nightclub table bookings with staff confirmation, or both.

Connect your venue

1. Sign in to ThirdSpace Connect with the Instagram account used by your venue. If this is your first connection, complete Instagram activation with the ThirdSpace Connect team.
2. In ThirdSpace venue settings, open ThirdSpace Connect and select Connect Instagram.
3. Check the Instagram account and destination venue, then authorize the connection.
4. In Connect settings, enable Use ThirdSpace Connect when your team is ready.

The global automation switch, blocked guests and paused conversations continue to apply. Review a paused conversation before resuming it.

Open guestlist registration

In ThirdSpace Arrivals/guest list, select the venue and service date. Expand Public registration, enable requests, and set the closing time, maximum party size and any conditions guests need to know. Save the settings.

Guestlist registration does not need table inventory. Table availability and booking rules remain configured in ThirdSpace's table booking settings.

How Instagram replies work

• A new guestlist request receives a personal guestlist registration link.
• A new table request receives a personal table booking link.
• A request for both receives both links in one reply.
• An unclear booking request receives a short question asking which type the guest wants.
• Changes, cancellations, status questions and requests to speak to staff remain for your team. Uncertain classifications also require staff attention.

The forms collect the booking details. Connect does not approve a new guestlist request from the Instagram message alone.

Use Install booking buttons in Connect settings to add the supported guestlist and table entry points to Instagram. Ice breakers appear for new conversations in the Instagram mobile app; existing conversations can use the persistent menu.

Review guestlist requests

In ThirdSpace Arrivals/guest list, the Guestlist requests panel shows pending requests separately from the door list. Check the guest's submitted details, choose any complimentary allocation and cutoff, then Approve or Reject.

A pending request is not a confirmed place. Approval adds the party to Arrivals using the standard entry rules. Rejection does not create an arrival. Contact details are supplied by the guest and have not been verified by SMS or email.

You can cancel an approved request before the party checks in. A party already checked in needs review through the door tools.

Guest confirmations and status

Connect distinguishes a received request from an approved place. Guests can keep their registration link to check the decision and entry conditions.

Instagram confirmation messages are sent only while the platform's reply window and your automation settings allow them. The status page remains available for 30 days from link creation. No new email or SMS notification is sent by this flow.

Pause or handle a conversation

Use the global automation switch to pause automatic replies, or pause a specific conversation when your team takes over. Review messages that need attention in the Connect inbox. Existing blocks and human-only settings are preserved.

Existing Attendium accounts

Accounts that have not connected a ThirdSpace venue keep their existing Attendium workflow. Connecting a venue switches its new requests to the ThirdSpace forms. Contact the ThirdSpace Connect team if you need help moving an existing account or preserving its venue rules.